- Ideas and suggestions
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Idées
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Écarté
Please include users' original message in support replies
Fredrik Paues il y a 11 ans
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mis à jour par Buy Me a Pie! (Head of Customer Care Service) il y a 11 ans •
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When I write to support I most of the times forget about it after sending. The support replies, however, only include the reply and a case number and do little to remind me of my original inquiry. It would be great if the original messages were quoted in the support replies.
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Buy Me a Pie! (Head of Customer Care Service) il y a 11 ans
This feature is not related to the app, but to CRM system used for support.
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Solution
Écarté
Buy Me a Pie! (Head of Customer Care Service) il y a 11 ans
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Fredrik Paues il y a 11 ans
Of course. Nevertheless, it would be great if it was changed.
Service d'assistance aux clients par UserEcho
